Optimizing Quality Through Technology

The Tracked system is a crucial component of Five Star Services’ Quality Management Program. Designed to be flexible and scalable, it comprises a ruggedized PalmPilot® loaded with barcode scanning software and a database of customized, location-based information.

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Barcode Identification for Accurate Tracking

Barcodes are placed in key facility locations and coded with corresponding data. This unique "fingerprint" system enables supervisors, managers, and clients to access location-specific information for any given date or timeframe. Data collected from these barcodes is analyzed to evaluate overall service performance.

Comprehensive Reporting

  • Reports are generated at scheduled intervals and reviewed by both management and clients.
  • Insights from these reports are used to implement corrective actions and improve service scores over time.

Data Collection Process

  • Standard questions are predefined for various room types (e.g., office, restroom) and uploaded into the system.
  • Custom questions can be added based on specific client requirements.
  • Supervisors and managers collect data on a set schedule, while customers can also perform inspections as needed.

Data Repository
and Analysis

  • Data collected from barcode scans is stored in handheld devices and transmitted nightly to a dedicated central database.
  • This data is analyzed to identify trends, highlight service performance, and inform quality improvement initiatives.
  • Reports, featuring bar charts, pie charts, and tabular data with commentary, are shared regularly with stakeholders.
  • Custom reports are available to meet specific client requests.

Corrective and
Preventive Actions

  • Daily reports highlight immediate issues requiring corrective action.
  • Trend data is closely examined to identify recurring problems and isolate their root causes.
  • Preventive measures, such as additional staffing or targeted training, are implemented to avoid future issues.
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Ensuring Legal Workforce Compliance

To maintain a dependable workforce, Five Star employs a computerized I-9 verification system that ensures all employees are legally eligible to work in the United States.

Computerized I-9 Compliance Process

  • Upon submission of I-9 documentation, Social Security numbers are entered into a national database for immediate verification.
  • This system reduces the risk of employing unauthorized workers, minimizes staff turnover, and enhances the consistency of our workforce.
  • This system reduces the risk of employing unauthorized workers, minimizes staff turnover, and enhances the consistency of our workforce.

Data-Driven Insights

Our commitment to continuous improvement is demonstrated through our detailed data analysis, helping us maintain the highest standards of cleanliness. Contact us to learn more.

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